Social Services Department

Caroline County Department of Social Services is currently open; however, the doors are locked and a limited number of staff is working in the office due to the Coronavirus pandemic.  If you wish to apply for SNAP, Medicaid, TANF, Childcare or Energy assistance you may do so online at  24 hours a day/7 days a week or by calling 1-855-635-4370 Monday – Friday 7 am – 6:00 pm.   You can also use the CommonHelp website to check on the status of your application.  If you need to call our office, please use the agency directory from this website to locate your worker's extension.  Staff will return phone messages within 2 business days.  If you do not know which worker to contact or if you wish to make a child or adult abuse or neglect complaint, dial 804-633-5071 then 0.  After 4:30 pm and weekends call the abuse & neglect hotline at 1-800-552-7096.  If you already have a paper application or if you have verification documents for your application or renewal, you can mail it to us, place it in our outside drop box or fax to 804-633-5648. If you need an EBT card replacement, please call 1-866-281-2448 or call our agency.  Please note separate rules apply for the SNAP program so you may be eligible for benefits even if you don’t meet the criteria for other programs. 

Mission Statement

We offer services in a respectful and compassionate manner to encourage self-sufficiency and promote family stability.


You can apply online for SNAP, Medicaid, TANF, Childcare, and Energy Assistance.

Report Abuse

To report child or elder abuse or neglect please contact our agency at 804-633-5071 during normal business hours. If it is an emergency, you may call the Virginia Child Abuse and Neglect Hotline at 800-552-7096 during evenings, weekends, or holidays.

Mandated reporters may submit non-emergency child protective services reports via the reporter portal at


Our food pantry desperately needs donations!  Food Pantry Flyer

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